Returns and Exchanges

Address Mismatch

If your billing and shipping addresses do not match, your order will pass through additional security steps. This process may postpone the shipping date. You can avoid this delay by calling customer support at our toll free number (877) 276-9872 especially if you need to expedite your order.

Online stores need to take these additional security steps because, unlike regular stores, we do not have any way of double checking the buyer's identity.

Damaged Goods


At ArmyNavyUSA.com we are committed to selling only first-quality merchandise. We do not sell factory seconds, irregulars, or special-order lower quality products. Our discount prices coincide with our company. At ArmyNavyUSA.com, we offer only the highest quality goods. To that end, we employ several quality checks before an item leaves our company. If you have received a damaged or defective item, please contact one of our Representatives. We will be more than happy to assist you with a replacement, if it is available; or a credit; if necessary.
Call toll free (877) 276-9872; if you are located outside the United States, call 718-441-4670. We are open Monday through Saturday, from 10:00 AM EST to 6:00 PM EST, and Sundays, from 12 PM EST to 3 PM EST. For all other times, please contact us.


Free Shipping Promotion


ArmyNavyUSA.com strives to process your order as quickly as possible. In our effort to prevent delays, the period of time available to cancel an order is short. You may cancel your entire order or a portion of your order as long as the order has not entered the shipping process. We would like to offer this service FREE of charge, unfortunately, that is possible only in a limited number of cases. These are the possible scenarios: If you cancel your before it has been shipped and before the payment has been processed by your credit card company, there will be no charge whatsoever. If you cancel an order after the payment has been processed by your credit card company, you will be charged a 5% fee to cover our expenses. If you cancel your order AFTER it has been shipped. The cancellation will have to be treated as a Return with all applicable fees We will handle all order cancellations on a case by case basis. Orders which are REFUSED AT DELIVERY will be assessed a 5% credit card processing charge as well as all shipping expenses.



Order Cancellation Policy


ArmyNavyUSA.com strives to process your order as quickly as possible. In our effort to prevent delays, the period of time available to cancel an order is short. You may cancel your entire order or a portion of your order as long as the order has not entered the shipping process. We would like to offer this service FREE of charge, unfortunately, that is possible only in a limited number of cases. These are the possible scenarios: If you cancel your before it has been shipped and before the payment has been processed by your credit card company, there will be no charge whatsoever. If you cancel an order after the payment has been processed by your credit card company, you will be charged a 5% fee to cover our expenses. If you cancel your order AFTER it has been shipped. The cancellation will have to be treated as a Return with all applicable fees We will handle all order cancellations on a case by case basis. Orders which are REFUSED AT DELIVERY will be assessed a 5% credit card processing charge as well as all shipping expenses.



How Long Do I Have?


You Can Exchange Or Return Merchandise Within 30 Days Of Receipt Of Purchase.


What Can Be Returned?

Returns And Exchanges Are Accepted On Items That Have Not Been Worn, Altered, Or Soiled. The Product(s) Must Still Be In Original Packaging, With All Original Tags Attached.

Defective Merchandise: Returns For Manufacturer Defects Will Be Accepted. All Original Packaging And Materials Including Boxes, Manuals, Warranty Cards, And Any Other Materials In The Original Shipment Must Be Returned With Your Merchandise. Defective Items May Be Exchanged At Our Discretion For The Same Or Manufacturer's Equivalent Model.

Incorrect Merchandise: Contact Us Toll Free At 877-276-9872 If You Received An Item Other Than The One Described On The Website Or If It Is Of A Different Size, Color, Or Style Than What You Ordered.

We Reserve The Right To Reject Your Return, Or Assess Up To 30% Re-stocking Fee If The Above Instructions Have Not Been Followed.


What Do I Need To Make A Return?


Return Authorization Number (rma#).
Original Receipt Or Packing Slip/completed Return Form.
Each Item Being Returned Or Exchanged.

Box To Ship In.


How Do I Make A Return?


Call Us: You Must Call Customer Service For Return Authorization Number (rma#) Toll Free At 877-276-9872.

Rma Numbers Are Valid For 10 Days.

Return Form: Complete The Return Form Located On The Back Of The Packing Slip. If You Did Not Receive The Return Form, Please Click Here And Print The Form. Indicate The Item(s) Being Returned And/or The Items Being Exchanged And The Reason For It.
Packing: Securely Pack The Merchandise And Enclose The Bottom Portion Of The Packing Slip With Your Return.

Shipping: We Recommend The Use Of A Reliable Shipping Company Such As Ups, Usps, Or Any Other Insured Carrier That Provides Package Tracking. We Are Not Liable For Any Lost Returns. You Will Not Be Credited For Shipping And Handling. All Return Shipping Charges Must Be Prepaid. We Will Not Accept C.o.d. Deliveries. We Will Credit Shipping Charges To Your Account In Cases Of Defective Or Incorrect Merchandise.


Digital Display Colors

Our graphic artists use the latest photography and imaging equipment. Great care is taken to make sure that the items on display are realistically portrayed. Nevertheless, the accuracy of digitally displayed colors is dependent on numerous factors, like: your computer, monitor, video chip, software, etc.
Please keep that in mind when you compare the color of an item that you have purchase from us, with the color of the same item on your computer screen.



Ship Returned Items To:

Army Navy Usa Returns

91-13 Jamaica Avenue

Woodhaven, Ny 11421



Check Your E-mail: We Will Notify You By E-mail When Your Return Has Been Processed And The Requested Action Was Taken:

Either An Exchange Item Has Been Shipped, Or Your Account Has Been Credited. Your Account Will Reflect The Appropriate Changes

5-7 Business Days After We Have Received Your Return.



What About The Shipping Costs?



· Shipping And Handling Charges Are Not Refundable.

· You Are Responsible For All Shipping And Handling Charges For Returned Items. If There Was An Error On Our Part Related To Your Order, We Will Ship The Correct Item/s And Credit The Return Shipping Amount To Your Account.

· Exchanges On Orders Which Received Free Shipping Will Be Charged For The Additional Shipping Costs Of Sending Your New Items.

· Returns On Orders Which Received Free Shipping Will Have The Standard Applicable Shipping Cost Deducted From The Refund Amount, In Cases Where The Return Causes The Price To Fall Below The Promotional Free Shipping Cut-off Amount.

· If You Received Free Shipping On Your Purchase Of $100 Or More, The Original Shipping Charges Will Be Deducted From The Refund Amount, In Cases Where The Return Causes The Price To Fall Below The Promotional Free Shipping Cut-off Amount.

· If There Was An Error On Our Part Related To Your Order, We Will Ship The Correct Item/s And Credit The Return Shipping Amount To Your Account.



What Other Important Returns/exchanges Information Should I Know?



· A Credit Will Be Issued As Soon As We Receive And Approve Your Return And It Will Be Processed Accordingly.

· Please Allow Up To Two Billing Cycles For A Refund To Appear On Your Credit Card Statement.

· Special Offers May Be Subject To Reduction By A Return/exchange Or Cancellation.

· If You Return A Part Of An Order Or An Order In Its Entirety, A Restocking Fee Of Up To 30% May Apply (especially On Large Orders).



Please Note:

Do Not Use The Footwear Box Itself For Shipping. Please Place The Footwear Box Inside Another Box. If The original Footwear Box Is Not Included In Your Return Shipment, Is Damaged, Taped Or Otherwise Unusable For Resale, We Reserve The Right To Charge You $15 To Replace The Box.

Unauthorized returns received by ArmyNavyUSA without a valid Return Authorization number (RMA), will be refused or sent back to the sender, at sender’s expense.