Shipping and Returns

Address Mismatch

If your billing and shipping addresses do not match, your order will pass through additional security steps. This process may postpone the shipping date. You can avoid this delay by calling customer support at our toll free number (855) 800-6262 especially if you need to expedite your order.

Online stores need to take these additional security steps because, unlike regular stores, we do not have any way of double checking the buyer's identity.

Damaged Goods

At ArmyNavyUSA.com we are committed to selling only first-quality merchandise. We do not sell factory seconds, irregulars, or special-order lower quality products. Our discount prices coincide with our company. At ArmyNavyUSA.com, we offer only the highest quality goods. To that end, we employ several quality checks before an item leaves our company. If you have received a damaged or defective item, please contact one of our Representatives. We will be more than happy to assist you with a replacement, if it is available; or a credit; if necessary.

Call toll free (855) 800-6262; if you are located outside the United States, call 718-441-4670. We are open Monday through Saturday, from 11:00 AM EST to 5:00 PM EST, and Sundays CLOSED

Free Shipping Promotion

Most Orders that total over $ 99.00 qualify for FREE Shipping!

This offer is valid in the Continental U.S. only. Free Shipping does NOT apply to APOs,

Shipping Information

General Shipping Policy

We Ship To:

All Us States, Including Alaska And Hawaii
Military APO / FPO Addresses

Most Orders Will Normally Ship 3 To 7 Business Days Via economy shipping.

Large Orders Or Multi-vendor Orders May Take Extra Time For Shipping.
We Reserve The Right To Ship With Any Other Company Depending On The Circumstances.
Shipping Cost Is Dependent On The Destination As Well As The Weight Of Merchandise.
Additional Processing Time May Be Required If Shipping And Billing Addresses Do Not Match.
Once Your Order Is Shipped, We Will Send You An E-mail With Tracking Number Information.
Ups Will Assess Extra Charges On Orders With Incorrect Shipping Address.
We Are Required To Charge Sales Tax On Any Order Shipped To New York State.

Hawaii, Alaska, or any US Territory. This offer is good for standard shipping. If you select express shipping, additional charges will apply. The $99.00 total amount applies to merchandise only. The purchase of Gift Cards and Online Gift Certificates do not apply to the $99.00 total amount. The same standards apply to cost of packaging, taxes, or shipping & handling charges. There are no adjustments permitted on previous purchases. Free Shipping is awarded after all other discounts are applied. This offer is not transferable without consent by ArmyNavyusa

Shipping Options Ups Ground
(excludes Weekends)
APO/FPO Military : Usps (manual)

**to Inquire About Faster Delivery, Please Call Us At (877) 276-9872.

Most Orders Are Shipped Via economy shipping. However, We Reserve The Right To Ship With Any Other Company Depending On The Circumstances.

Orders Must Be Placed By 11 Am Est To Guarantee The Selected Shipping Method Used At Checkout.

Orders Received On Non-business Days (saturday, Sunday, & Holidays) Or Placed After 11 Am Est Will Not Be Processed Until The First Available Business Day.

Weekend Orders: Standard Ups Does Not Pick Up On Sat, Sun Or Holidays.

Orders Are Not Delivered On Sunday. No Exceptions.

Ups Does Not Consider Saturday A Business Day. If You Require Saturday Delivery, It Is A Special Request That Requires For You To Call Us At (877) 276-9872

Address Mismatch

Order Cancellation Policy

ArmyNavyUSA.com strives to process your order as quickly as possible. In our effort to prevent delays, the period of time available to cancel an order is short. You may cancel your entire order or a portion of your order as long as the order has not entered the shipping process. We would like to offer this service FREE of charge, unfortunately, that is possible only in a limited number of cases. These are the possible scenarios: If you cancel your before it has been shipped and before the payment has been processed by your credit card company, there will be no charge whatsoever. If you cancel an order after the payment has been processed by your credit card company, you will be charged a 5% fee to cover our expenses. If you cancel your order AFTER it has been shipped. The cancellation will have to be treated as a Return with all applicable fees We will handle all order cancellations on a case by case basis. Orders which are REFUSED AT DELIVERY will be assessed a 5% credit card processing charge as well as all shipping expenses.

Returns and Exchanges

How long do I have?

You can exchange or return merchandise within 30 days of receipt of purchase.

What can be returned?

ü Returns and exchanges are accepted on items that HAVE NOT BEEN WORN, ALTERED, OR SOILED. The product(s) must still be in original packaging, with ALL original tags attached.

ü Defective Merchandise: Returns for manufacturer defects will be accepted. All original packaging and materials including boxes, manuals, warranty cards, and any other materials in the original shipment must be returned with your merchandise. Defective items may be exchanged at our discretion for the same or manufacturer's equivalent model.

ü Incorrect Merchandise: Contact us toll free at (855) 800-6262 if you received an item other than the one described on the website or if it is of a different size, color, or style than what you ordered.

ü We reserve the right to reject your return, or assess up to 20% re-stocking fee if the above instructions have not been followed.

What do I need to make a return?

ü Return Authorization Number (RMA#).

ü Original receipt or packing slip/Completed return form.

ü Each item being returned or exchanged.

ü Box to ship in.

How do I make a return?

ü To request a Return Authorization (RA) number for a return, please email us at orders@armynavyusa.com with your order number and the item(s) you wish to return and the reason for the return.

RMA numbers are valid for 10 days.

ü Return Form: Complete the return form located on the back of the packing slip. If you did not receive the return form, please CLICK HERE and print the form. Indicate the item(s) being returned and/or the items being exchanged and the reason for it.

ü Packing: Securely pack the merchandise and enclose the bottom portion of the packing slip with your return.

ü Shipping: We recommend the use of a reliable shipping company such as UPS, USPS, or any other insured carrier that provides package tracking. We are not liable for any lost returns. You will not be credited for Shipping and Handling. All return shipping charges must be prepaid. We will not accept C.O.D. deliveries. We will credit shipping charges to your account in cases of defective or incorrect merchandise.

Ship Returned Items to:
Army Navy usa Returns
91-13 Jamaica Avenue
Woodhaven, NY 11421

ü Check Your E-mail: we will notify you by e-mail when your return has been processed and the requested action was taken:
either an exchange item has been shipped, or your account has been credited. Your account will reflect the appropriate changes
5-7 business days after we have received your return.

What about the shipping costs?

· Shipping and handling charges are not refundable.

· You are responsible for all shipping and handling charges for returned items. If there was an error on our part related to your order, we will ship the correct item/s and credit the return shipping amount to your account.

· Exchanges on orders which received Free Shipping will be charged for the additional shipping costs of sending your new items.

· Returns on orders which received Free Shipping will have the standard applicable shipping cost deducted from the refund amount, in cases where the return causes the price to fall below the promotional Free Shipping cut-off amount.

· If you received Free Shipping on your purchase of $100 or more, the original shipping charges will be deducted from the refund amount, in cases where the return causes the price to fall below the promotional Free Shipping cut-off amount.

· If there was an error on our part related to your order, we will ship the correct item/s and credit the return shipping amount to your account.

What other important returns/exchanges information should I know?

· A credit will be issued as soon as we receive and approve your return and it will be processed accordingly.

· Please allow up to two billing cycles for a refund to appear on your credit card statement.

· Special offers may be subject to reduction by a return/exchange or cancellation.

· If you return a part of an order or an order in its entirety, a restocking fee of up to 20% may apply (Especially on Large Orders).

PLEASE NOTE:

Do not use the footwear box itself for shipping. Please place the footwear box inside another box. If the original footwear box is not included in your return shipment, is damaged, taped or otherwise unusable for resale, we reserve the right to charge you $15 to replace the box.

Unauthorized returns received by ArmyNavyUSA without a valid Return Authorizationnumber (RMA), will be refused or sent back to the sender, at sender’s expense.

Shipping Information

General Shipping Policy

We ship to:

All US states, including Alaska and Hawaii
Military APO / FPO addresses

**Restrictions may apply (We do not ship to P.O. Boxes at this time)

Most orders will normally ship 3 to 7 business days via UPS Ground.
Large orders or multi-vendor orders may take extra time for shipping.
We reserve the right to ship with any other company depending on the circumstances.
Shipping cost is dependent on the destination as well as the weight of merchandise.
Additional processing time may be required if shipping and billing addresses do not match.
Once your order is shipped, we will send you an e-mail with tracking number information.
UPS will assess extra charges on orders with incorrect shipping address.
We are required to charge sales tax on any order shipped to New York State.

Estimated UPS Days in Transit Map (by location).

Shipping Options
UPS Ground (excludes weekends)
APO/FPO Military : USPS (manual)

**To inquire about faster delivery, please call us at (855) 800-6262.

Most orders are shipped via UPS. However, we reserve the right to ship with any other company depending on the circumstances.

Orders must be placed by 11 AM EST to guarantee the selected shipping method used at checkout.

Orders received on non-business days (Saturday, Sunday, & holidays) or placed after 11 AM EST will not be procced until the first available business day.

Weekend Orders: Standard UPS does not pick up on SAT, SUN or holidays.

Orders are not delivered on Sunday. No exceptions.

UPS does not consider Saturday a business day. If you require Saturday delivery, it is a special request that requires for you to call us at (855) 800-6262.

Shipping Charges on Returns and Exchanges

You are responsible for all shipping and handling charges.

Tracking an Order

Once an order has shipped out, we will send you an email with the tracking number and the company who shipped the order (Ex: UPS, FedEx, USPS, & etc.).

Shipping to Military APO / FPO Addresses

We ship to APO / FPO Military addresses. However, please be aware of these factors:

When shipping to an APO / FPO address, delivery may take 3 to 6 weeks

Orders are only able to be shipped by USPS. USPS does not provide tracking information
Further restrictions on item type, size, and weight may exist in the country in which the APO / FPO address is located. Please contact your local post office to verify item type, size, and weight restrictions for the country in which your APO/FPO address is located
There are specific restrictions for each five-digit Military and Diplomatic Post Office ZIP Code ( APO / FPO). For specific restrictions and mailing prices to an APO/FPO/DPO address, visit the Price Calculator. You can also call 1-800-ASK-USPS or consult your local Post Office.

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of ArmyNavyUSA. The collective work includes works that are licensed to ArmyNavyUSA. Copyright 2003, ArmyNavyUSA ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with ArmyNavyUSA or purchasing ArmyNavyUSA products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with ArmyNavyUSA or to purchase ArmyNavyUSA products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by ArmyNavyUSA. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks
All trademarks, service marks and trade names of ArmyNavyUSA used in the site are trademarks or registered trademarks of ArmyNavyUSA

Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, ArmyNavyUSA disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. ArmyNavyUSA does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. ArmyNavyUSA does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability
ArmyNavyUSA shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if ArmyNavyUSA has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors
In the event that an ArmyNavyUSA product is mistakenly listed at an incorrect price, ArmyNavyUSA reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. ArmyNavyUSA reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, ArmyNavyUSA shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by ArmyNavyUSA without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice
ArmyNavyUSA may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to ArmyNavyUSA.

Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of ArmyNavyUSA products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of ArmyNavyUSA products) must be commenced within one (1) year after the claim or cause of action arises. ArmyNavyUSA's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. ArmyNavyUSA may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including an ArmyNavyUSA or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer
ArmyNavyUSA does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, ArmyNavyUSA is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, ArmyNavyUSA reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to ArmyNavyUSA in its sole discretion.

Indemnification
You agree to indemnify, defend, and hold harmless ArmyNavyUSA, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links
In an attempt to provide increased value to our visitors, ArmyNavyUSA may link to sites operated by third parties. However, even if the third party is affiliated with ArmyNavyUSA, ArmyNavyUSA has no control over these linked sites, all of which have separate privacy and data collection practices, independent of ArmyNavyUSA. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, ArmyNavyUSA seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

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