Return to Help Index
|Shipping and Returns|
If your billing and shipping addresses do not match, your order will pass through additional security steps. This process may postpone the shipping date. You can avoid this delay by calling customer support at our toll free number (877) 276-9872 especially if you need to expedite your order.
Online stores need to take these additional security steps because, unlike regular stores, we do not have any way of double checking the buyer's identity.
At ArmyNavyUSA.com we are committed to selling only first-quality merchandise. We do not sell factory seconds, irregulars, or special-order lower quality products. Our discount prices coincide with our company. At ArmyNavyUSA.com, we offer only the highest quality goods. To that end, we employ several quality checks before an item leaves our company. If you have received a damaged or defective item, please contact one of our Representatives. We will be more than happy to assist you with a replacement, if it is available; or a credit; if necessary.
Call toll free (877) 276-9872; if you are located outside the United States, call 718-441-4670. We are open Monday through Saturday, from 10:00 AM EST to 6:00 PM EST, and Sundays, from 12 PM EST to 3 PM EST. For all other times, please contact us.
|Free Shipping Promotion|
Most Orders that total over $ 99.00 qualify for FREE Shipping!
This offer is valid in the Continental U.S. only. Free Shipping does NOT apply to APOs, Hawaii, Alaska, or any US Territory. This offer is good for standard shipping. If you select express shipping, additional charges will apply. The $99.00 total amount applies to merchandise only. The purchase of Gift Cards and Online Gift Certificates do not apply to the $99.00 total amount. The same standards apply to cost of packaging, taxes, or shipping & handling charges. There are no adjustments permitted on previous purchases. Free Shipping is awarded after all other discounts are applied. This offer is not transferable without consent by Army Navy USA.
The following products are excluded from this offer due to their weight and/or excessive size:
Army Navy USA Black Vinyl Covered Trunk 32X16X13 500BK
Army Navy USA Black Vinyl Covered Trunk 32X16X16 501-BK
Army Navy USA Black Vinyl Covered Trunk 36X21X13 502BK
Army Navy USA Black Vinyl Covered Trunk 36X21X16 503BK
Army Navy USA Embossed Metal Covered Trunk 32x16x13 500HT
Army Navy USA Embossed Metal Covered Trunk 32x16x16 501HT
Army Navy USA Embossed Metal Covered Trunk 36x21x13 502HT
Army Navy USA Embossed Metal Covered Trunk 36x21x16 503HT
Army Navy USA Steel Covered Trunk 32x16x13 500M
Army Navy USA Steel Covered Trunk 32x16x16 501M
Army Navy USA Steel Covered Trunk 36x21x13 502M
Army Navy USA Steel Covered Trunk 36x21x16 503M
Rothco Military MRE Meals-Ready-To-Eat Sure Pak 12-Pack 9217
Rothco Military MRE Meals-Ready-To-Eat Sure Pak 12-Pack With Heater 9218
Army Navy USA GI Type Olive Drab Aluminum Folding Cot - 4579
Rothco Olive Drab Deluxe King Size Folding Cot - 4599
Rothco Sturdy Olive Drab Camp Cot - 4582
Rothco Woodland Camouflage Aluminum Folding Cot - 4569Biltmore Woodland Camo Covered Trunks - 501-CAMO
Wise 60 Serving Protein Bucket - 9211
Wise 120 Serving Breakfast Bucket - 9216
|Order Cancellation Policy|
ArmyNavyUSA.com strives to process your order as quickly as possible. In our effort to prevent delays, the period of time available to cancel an order is short. You may cancel your entire order or a portion of your order as long as the order has not entered the shipping process. We would like to offer this service FREE of charge, unfortunately, that is possible only in a limited number of cases. These are the possible scenarios: If you cancel your before it has been shipped and before the payment has been processed by your credit card company, there will be no charge whatsoever. If you cancel an order after the payment has been processed by your credit card company, you will be charged a 5% fee to cover our expenses. If you cancel your order AFTER it has been shipped. The cancellation will have to be treated as a Return with all applicable fees We will handle all order cancellations on a case by case basis. Orders which are REFUSED AT DELIVERY will be assessed a 5% credit card processing charge as well as all shipping expenses.
|Returns and Exchanges|
General Shipping Policy
We ship to:
**Restrictions may apply (We do not ship to P.O. Boxes at this time)
Estimated UPS Days in Transit Map (by location).
**To inquire about faster delivery, please call us at (877) 276-9872.
Most orders are shipped via UPS. However, we reserve the right to ship with any other company depending on the circumstances.
Orders must be placed by 11 AM EST to guarantee the selected shipping method used at checkout.
Orders received on non-business days (Saturday, Sunday, & holidays) or placed after 11 AM EST will not be processed until the first available business day.
Weekend Orders: Standard UPS does not pick up on SAT, SUN or holidays.
Orders are not delivered on Sunday. No exceptions.
UPS does not consider Saturday a business day. If you require Saturday delivery, it is a special request that requires for you to call us at (877) 276-9872
Shipping Charges on Returns and Exchanges
You are responsible for all shipping and handling charges.
Tracking an Order
Once an order has shipped out, we will send you an email with the tracking number and the company who shipped the order (Ex: UPS, FedEx, USPS, & etc.).
Shipping to Military APO / FPO Addresses
We ship to APO / FPO Military addresses. However, please be aware of these factors:
When shipping to an APO / FPO address, delivery may take 3 to 6 weeks
|USPS $5.80 Small Flat Rate Shipping Policy|
|Usually ships in 3-7 days. What does this mean ?|
|The item usually leaves the warehouse within 3 to 7 BUSINESS days after the payment is received and processed, but could be extended due to availability or address mismatch. Business days do not include weekends or holidays, so if you place an order before a three-day holiday weekend, it could take an additional 4-5 days before the item actually leaves the warehouse. Depending on the shipping method, it could take another 5-7 days for the item to arrive to your address.|