Shipping and Returns

Address Mismatch

If your billing and shipping addresses do not match, your order will pass through additional security steps. This process may postpone the shipping date. You can avoid this delay by calling customer support at our toll free number (877) 276-9872 especially if you need to expedite your order.

Online stores need to take these additional security steps because, unlike regular stores, we do not have any way of double checking the buyer's identity.

Damaged Goods

At ArmyNavyUSA.com we are committed to selling only first-quality merchandise. We do not sell factory seconds, irregulars, or special-order lower quality products. Our discount prices coincide with our company. At ArmyNavyUSA.com, we offer only the highest quality goods. To that end, we employ several quality checks before an item leaves our company. If you have received a damaged or defective item, please contact one of our Representatives. We will be more than happy to assist you with a replacement, if it is available; or a credit; if necessary.

Call toll free (877) 276-9872; if you are located outside the United States, call 718-441-4670. We are open Monday through Saturday, from 10:00 AM EST to 6:00 PM EST, and Sundays, from 12 PM EST to 3 PM EST. For all other times, please contact us.

Free Shipping Promotion

Most Orders that total over $ 99.00 qualify for FREE Shipping!

This offer is valid in the Continental U.S. only. Free Shipping does NOT apply to APOs, Hawaii, Alaska, or any US Territory. This offer is good for standard shipping. If you select express shipping, additional charges will apply. The $99.00 total amount applies to merchandise only. The purchase of Gift Cards and Online Gift Certificates do not apply to the $99.00 total amount. The same standards apply to cost of packaging, taxes, or shipping & handling charges. There are no adjustments permitted on previous purchases. Free Shipping is awarded after all other discounts are applied. This offer is not transferable without consent by Army Navy USA.

The following products are excluded from this offer due to their weight and/or excessive size:

Excluded Products

Army Navy USA Black Vinyl Covered Trunk 32X16X13 500BK

Army Navy USA Black Vinyl Covered Trunk 32X16X16 501-BK

Army Navy USA Black Vinyl Covered Trunk 36X21X13 502BK

Army Navy USA Black Vinyl Covered Trunk 36X21X16 503BK

Army Navy USA Embossed Metal Covered Trunk 32x16x13 500HT

Army Navy USA Embossed Metal Covered Trunk 32x16x16 501HT

Army Navy USA Embossed Metal Covered Trunk 36x21x13 502HT

Army Navy USA Embossed Metal Covered Trunk 36x21x16 503HT

Army Navy USA Steel Covered Trunk 32x16x13 500M

Army Navy USA Steel Covered Trunk 32x16x16 501M

Army Navy USA Steel Covered Trunk 36x21x13 502M

Army Navy USA Steel Covered Trunk 36x21x16 503M

Rothco Military MRE Meals-Ready-To-Eat Sure Pak 12-Pack 9217

Rothco Military MRE Meals-Ready-To-Eat Sure Pak 12-Pack With Heater 9218

Army Navy USA GI Type Olive Drab Aluminum Folding Cot - 4579

Rothco Olive Drab Deluxe King Size Folding Cot - 4599

Rothco Sturdy Olive Drab Camp Cot - 4582

Rothco Woodland Camouflage Aluminum Folding Cot - 4569

Biltmore Woodland Camo Covered Trunks - 501-CAMO

Wise 60 Serving Entree Only Bucket - 9206

Wise 60 Serving Protein Bucket - 9211

Wise 120 Serving Breakfast Bucket - 9216

Order Cancellation Policy

ArmyNavyUSA.com strives to process your order as quickly as possible. In our effort to prevent delays, the period of time available to cancel an order is short. You may cancel your entire order or a portion of your order as long as the order has not entered the shipping process. We would like to offer this service FREE of charge, unfortunately, that is possible only in a limited number of cases. These are the possible scenarios: If you cancel your before it has been shipped and before the payment has been processed by your credit card company, there will be no charge whatsoever. If you cancel an order after the payment has been processed by your credit card company, you will be charged a 5% fee to cover our expenses. If you cancel your order AFTER it has been shipped. The cancellation will have to be treated as a Return with all applicable fees We will handle all order cancellations on a case by case basis. Orders which are REFUSED AT DELIVERY will be assessed a 5% credit card processing charge as well as all shipping expenses.

Returns and Exchanges

How long do I have?

You can exchange or return merchandise within 30 days of receipt of purchase.

What can be returned?

ü Returns and exchanges are accepted on items that HAVE NOT BEEN WORN, ALTERED, OR SOILED. The product(s) must still be in original packaging, with ALL original tags attached.

ü Defective Merchandise: Returns for manufacturer defects will be accepted. All original packaging and materials including boxes, manuals, warranty cards, and any other materials in the original shipment must be returned with your merchandise. Defective items may be exchanged at our discretion for the same or manufacturer's equivalent model.

ü Incorrect Merchandise: Contact us toll free at 877-276-9872 if you received an item other than the one described on the website or if it is of a different size, color, or style than what you ordered.

ü We reserve the right to reject your return, or assess up to 20% re-stocking fee if the above instructions have not been followed.

What do I need to make a return?

ü Return Authorization Number (RMA#).

ü Original receipt or packing slip/Completed return form.

ü Each item being returned or exchanged.

ü Box to ship in.

How do I make a return?

ü Call Us: You must call Customer Service for Return Authorization Number (RMA#) toll free at 877-276-9872.

RMA numbers are valid for 10 days.

ü Return Form: Complete the return form located on the back of the packing slip. If you did not receive the return form, please CLICK HERE and print the form. Indicate the item(s) being returned and/or the items being exchanged and the reason for it.

ü Packing: Securely pack the merchandise and enclose the bottom portion of the packing slip with your return.

ü Shipping: We recommend the use of a reliable shipping company such as UPS, USPS, or any other insured carrier that provides package tracking. We are not liable for any lost returns. You will not be credited for Shipping and Handling. All return shipping charges must be prepaid. We will not accept C.O.D. deliveries. We will credit shipping charges to your account in cases of defective or incorrect merchandise.

Ship Returned Items to:
Army Navy USA Returns
91-13 Jamaica Avenue
Woodhaven, NY 11421

ü Check Your E-mail: we will notify you by e-mail when your return has been processed and the requested action was taken:
either an exchange item has been shipped, or your account has been credited. Your account will reflect the appropriate changes
5-7 business days after we have received your return.

What about the shipping costs?

· Shipping and handling charges are not refundable.

· You are responsible for all shipping and handling charges for returned items. If there was an error on our part related to your order, we will ship the correct item/s and credit the return shipping amount to your account.

· Exchanges on orders which received Free Shipping will be charged for the additional shipping costs of sending your new items.

· Returns on orders which received Free Shipping will have the standard applicable shipping cost deducted from the refund amount, in cases where the return causes the price to fall below the promotional Free Shipping cut-off amount.

· If you received Free Shipping on your purchase of $100 or more, the original shipping charges will be deducted from the refund amount, in cases where the return causes the price to fall below the promotional Free Shipping cut-off amount.

· If there was an error on our part related to your order, we will ship the correct item/s and credit the return shipping amount to your account.

What other important returns/exchanges information should I know?

· A credit will be issued as soon as we receive and approve your return and it will be processed accordingly.

· Please allow up to two billing cycles for a refund to appear on your credit card statement.

· Special offers may be subject to reduction by a return/exchange or cancellation.

· If you return a part of an order or an order in its entirety, a restocking fee of up to 20% may apply (Especially on Large Orders).

PLEASE NOTE:

Do not use the footwear box itself for shipping. Please place the footwear box inside another box. If the footwear box is not included in your return shipment, is damaged, taped or otherwise unusable for resale, we reserve the right to charge you $15 to replace the box.

Shipping Information

General Shipping Policy

We ship to:

All US states, including Alaska and Hawaii
Military APO / FPO addresses

**Restrictions may apply (We do not ship to P.O. Boxes at this time)

Most orders will normally ship 3 to 7 business days via UPS Ground.
Large orders or multi-vendor orders may take extra time for shipping.
We reserve the right to ship with any other company depending on the circumstances.
Shipping cost is dependent on the destination as well as the weight of merchandise.
Additional processing time may be required if shipping and billing addresses do not match.
Once your order is shipped, we will send you an e-mail with tracking number information.
UPS will assess extra charges on orders with incorrect shipping address.
We are required to charge sales tax on any order shipped to New York State.

Estimated UPS Days in Transit Map (by location).

Shipping Options
UPS Ground (excludes weekends)
APO/FPO Military : USPS (manual)

**To inquire about faster delivery, please call us at (877) 276-9872.

Most orders are shipped via UPS. However, we reserve the right to ship with any other company depending on the circumstances.

Orders must be placed by 11 AM EST to guarantee the selected shipping method used at checkout.

Orders received on non-business days (Saturday, Sunday, & holidays) or placed after 11 AM EST will not be processed until the first available business day.

Weekend Orders: Standard UPS does not pick up on SAT, SUN or holidays.

Orders are not delivered on Sunday. No exceptions.

UPS does not consider Saturday a business day. If you require Saturday delivery, it is a special request that requires for you to call us at (877) 276-9872

Shipping Charges on Returns and Exchanges

You are responsible for all shipping and handling charges.

Tracking an Order

Once an order has shipped out, we will send you an email with the tracking number and the company who shipped the order (Ex: UPS, FedEx, USPS, & etc.).

Shipping to Military APO / FPO Addresses

We ship to APO / FPO Military addresses. However, please be aware of these factors:

When shipping to an APO / FPO address, delivery may take 3 to 6 weeks

Orders are only able to be shipped by USPS. USPS does not provide tracking information
Further restrictions on item type, size, and weight may exist in the country in which the APO / FPO address is located. Please contact your local post office to verify item type, size, and weight restrictions for the country in which your APO/FPO address is located
There are specific restrictions for each five-digit Military and Diplomatic Post Office ZIP Code ( APO / FPO). For specific restrictions and mailing prices to an APO/FPO/DPO address, visit the Price Calculator. You can also call 1-800-ASK-USPS or consult your local Post Office.

USPS $5.80 Small Flat Rate Shipping Policy

This flat rate is one of our many shipping options that applies to the continental usa only (48 states). Not valid for hawaii, alaska or any international orders. Also not valid for shipments to apo/fpo addresses or P.O. Boxes. This shipping method is a standard small flat rate box through the usps. Delivery time may take up to 6-10 business days. This method cannot be expedited. If you need an order by a certain date, you should use a different shipping method. Overweight and over-sized packages do not apply. Items which are not eligible for this promotion will be subject to normal shipping charges. The item usually leaves the warehouse within 3 to 7 business days after the payment is received and processed, but could be extended due to availability or address mismatch. Business days do not include weekends or holidays, so if you place an order before a three-day holiday weekend, it could take an additional 4-5 days before the item actually leaves the warehouse.

Usually ships in 3-7 days. What does this mean ?

The item usually leaves the warehouse within 3 to 7 BUSINESS days after the payment is received and processed, but could be extended due to availability or address mismatch. Business days do not include weekends or holidays, so if you place an order before a three-day holiday weekend, it could take an additional 4-5 days before the item actually leaves the warehouse. Depending on the shipping method, it could take another 5-7 days for the item to arrive to your address.