Return to Help Index
|Shipping and Returns|
|If Your Billing And Shipping Addresses Do Not Match, Your Order Will Pass Through Additional Security Steps. This Process May Postpone The Shipping Date. You Can Avoid This Delay By Calling Customer Support At Our Toll Free Number (877) 276-9872 Especially If You Need To Expedite Your Order.
Online Stores Need To Take These Additional Security Steps Because, Unlike Regular Stores, We Do Not Have Any Way Of Double Checking The Buyer's Identity.
|Avoid Address Correction Charges|
|Please check your address carefully before final submission of your order. If the delivering company is unable to deliver any package because of an incorrect address, Army Navy USA will do our best to notify you if your order has been submitted with incorrect and/or incomplete address information so you can update your records and provide the corrected and/or additional information needed to ensure proper delivery. An address correction fee of $10.00 will be applied to each package that is shipped and returned due to an incorrect and/or incomplete address.
Call Toll Free (877) 276-9872; If You Are Located Outside The United States, Call 718-441-4670. We Are Open Monday Through Saturday, From 10:00 Am Est To 6:00 Pm Est, And Sundays, From 12 Pm Est To 3 Pm Est. For All Other Times, Please Contact Us.
|Free Shipping Promotion|
This Offer Is Valid In The Continental U.s. Only. Free Shipping Does Not Apply To Apos, Hawaii, Alaska, Or Any Us Territory. This Offer Is Good For Standard Shipping. The $99.00 Total Amount Applies To Merchandise Only. The Purchase Of Gift Cards And Online Gift Certificates Do Not Apply To The $99.00 Total Amount. The Same Standards Apply To Cost Of Packaging, Taxes, Or Shipping & Handling Charges. There Are No Adjustments Permitted On Previous Purchases. Free Shipping Is Awarded After All Other Discounts Are Applied. This Offer Is Not Transferable Without Consent By Army Navy Usa.
|Holiday Season Shipping Delay|
|Armynavyusa works hard to ship your products out as soon as possible. However, since we receive a massive amount of orders during this holiday season please note that processing time may take longer than usual. Usps and ups also receives a high volume of packages to deliver during the holiday season, so expect a delay in delivery time. If you absolutely must have your orders by a specific date, please contact us along with your order number immediately to inquire about expedited processing options. We cannot guarantee any rush orders without adding an additional fee. We appreciate your patience Thank You.|
|Order Cancellation Policy|
|Returns and Exchanges|
You Can Exchange Or Return Merchandise Within 30 Days Of Receipt Of Purchase.
What Can Be Returned?
Returns And Exchanges Are Accepted On Items That Have Not Been Worn, Altered, Or Soiled. The Product(s) Must Still Be In Original Packaging, With All Original Tags Attached.
Defective Merchandise: Returns For Manufacturer Defects Will Be Accepted. All Original Packaging And Materials Including Boxes, Manuals, Warranty Cards, And Any Other Materials In The Original Shipment Must Be Returned With Your Merchandise. Defective Items May Be Exchanged At Our Discretion For The Same Or Manufacturer's Equivalent Model.
Incorrect Merchandise: Contact Us Toll Free At 877-276-9872 If You Received An Item Other Than The One Described On The Website Or If It Is Of A Different Size, Color, Or Style Than What You Ordered.
We Reserve The Right To Reject Your Return, Or Assess Up To
What Do I Need To Make A Return?
Return Authorization Number (rma#).
Original Receipt Or Packing Slip/completed Return Form.
Each Item Being Returned Or Exchanged.
Box To Ship In.
How Do I Make A Return?
Call Us: You Must Call Customer Service For Return Authorization Number (rma#) Toll Free At 877-276-9872.
Rma Numbers Are Valid For 10 Days.
Return Form: Complete The Return Form Located On The Back Of The Packing Slip. If You Did Not Receive The Return Form, Please
Packing: Securely Pack The Merchandise And Enclose The Bottom Portion Of The Packing Slip With Your Return.
Shipping: We Recommend The Use Of A Reliable Shipping Company Such As Ups, Usps, Or Any Other Insured Carrier That Provides Package Tracking. We Are Not Liable For Any Lost Returns. You Will Not Be Credited For Shipping And Handling. All Return Shipping Charges Must Be Prepaid. We Will Not Accept C.o.d. Deliveries. We Will Credit Shipping Charges To Your Account In Cases Of Defective Or Incorrect Merchandise.
Ship Returned Items To:
Army Navy Usa Returns
91-13 Jamaica Avenue
Woodhaven, Ny 11421
Check Your E-mail: We Will Notify You By E-mail When Your Return Has Been Processed And The Requested Action Was Taken:
Either An Exchange Item Has Been Shipped, Or Your Account Has Been Credited. Your Account Will Reflect The Appropriate Changes
5-7 Business Days After We Have Received Your Return.
What About The Shipping Costs?
· You Are Responsible For All Shipping And Handling Charges For Returned Items. If There Was An Error On Our Part Related To Your Order, We Will Ship The Correct Item/s And
· Exchanges On Orders Which Received Free Shipping
· Returns On Orders Which Received Free Shipping Will Have The Standard Applicable Shipping Cost Deducted From The Refund Amount, In Cases Where The Return Causes The Price To Fall Below The Promotional Free Shipping Cut-off Amount.
· If You Received Free Shipping On Your Purchase Of $100 Or More, The Original Shipping Charges Will Be Deducted From The Refund Amount, In Cases Where The Return Causes The Price To Fall Below The Promotional Free Shipping Cut-off Amount.
· If There Was An Error On Our Part Related To Your Order, We Will Ship The Correct Item/s And Credit The Return Shipping Amount To Your Account.
What Other Important Returns/exchanges Information Should I Know?
· A Credit Will Be Issued As Soon As We Receive And Approve Your Return And It Will Be Processed Accordingly.
· Please Allow Up To Two Billing Cycles For A Refund To Appear On Your Credit Card Statement.
· Special Offers May Be Subject To Reduction By A Return/exchange Or Cancellation.
· If You Return A Part Of An Order Or An Order In Its Entirety, A Restocking Fee Of Up To 20% May Apply (especially On Large Orders).
Do Not Use The Footwear Box Itself For Shipping.
We Ship To:
All Us States, Including Alaska And Hawaii
Military Apo / Fpo Addresses
**restrictions May Apply (we Do Not Ship To P.o. Boxes At This Time)
Most Orders Will Normally Ship 3 To 7 Business Days Via Ups Ground.
Estimated Ups Days In Transit Map (by Location).
Shipping Options Ups Ground
Apo/fpo Military : Usps (manual)
**to Inquire About Faster Delivery, Please Call Us At (877) 276-9872.
Most Orders Are Shipped Via Ups. However, We Reserve The Right To Ship With Any Other Company Depending On The Circumstances.
Orders Must Be Placed By 11 Am Est To Guarantee The Selected Shipping Method Used At Checkout.
Orders Received On Non-business Days (saturday, Sunday, & Holidays) Or Placed After 11 Am Est Will Not Be Processed Until The First Available Business Day.
Weekend Orders: Standard Ups Does Not Pick Up On Sat, Sun Or Holidays.
Orders Are Not Delivered On Sunday. No Exceptions.
Ups Does Not Consider Saturday A Business Day. If You Require Saturday Delivery, It Is A Special Request That Requires For You To Call Us At (877) 276-9872
Shipping Charges On Returns And Exchanges
You Are Responsible For All Shipping And Handling Charges. Tracking An Order Once An Order Has Shipped Out, We Will Send You An Email With The Tracking Number And The Company Who Shipped The Order (ex: Ups, Fedex, Usps, & Etc.). Shipping To Military Apo / Fpo Addresses We Ship To Apo / Fpo Military Addresses. However, Please Be Aware Of These Factors: When Shipping To An Apo / Fpo Address, Delivery May Take 3 To 6 Weeks Orders Are Only Able To Be Shipped By Usps. Usps Does Not Provide Tracking Information Further Restrictions On Item Type, Size, And Weight May Exist In The Country In Which The Apo / Fpo Address Is Located. Please Contact Your Local Post Office To Verify Item Type, Size, And Weight Restrictions For The Country In Which Your Apo/fpo Address Is Located There Are Specific Restrictions For Each Five-digit Military And Diplomatic Post Office Zip Code ( Apo / Fpo). For Specific Restrictions And Mailing Prices To An Apo/fpo/dpo Address, Visit The Price Calculator. You Can Also Call 1-800-ask-usps Or Consult Your Local Post Office.
|USPS $6.80 Small Flat Rate Shipping Policy|
|Usually ships in 5-10 days. What does this mean ?|
|The item usually leaves the warehouse within 5 to 10 BUSINESS days after the payment is received and processed, but could be extended due to availability or address mismatch. Business days do not include weekends or holidays, so if you place an order before a three-day holiday weekend, it could take an additional 4-5 days before the item actually leaves the warehouse. Depending on the shipping method, it could take another 5-7 days for the item to arrive to your address.|