How do I return an item?
How long do I have?
You can exchange or return merchandise within 30 days of receipt of purchase.
What can be returned?
✓ Returns and exchanges are accepted on items that HAVE NOT BEEN WORN, ALTERED or SOILED. The product(s) must still be in original packaging, not opened, along with ALL original tags attached.
✓ Defective Merchandise: Returns for manufacturer defects will be accepted. All original packaging and materials including boxes, manuals, warranty cards and any other materials in the original shipment must be returned with your merchandise. Defective items may be repaired or exchanged at our discretion for the same model or manufacturer's equivalent model.
✓ Incorrect Merchandise: Contact us toll free at (877) 276-9872 if you received an item other than the one described on the website or if it is of a different size, color, or style than what you ordered.
What do I need to make a return?
✓ Return Authorization Number (RMA#).
✓ Original receipt or packing slip/Completed return form.
✓ Each item being returned or exchanged.
✓ Box to ship in.
How do I make a return?
✓ Call Us: You must call Customer Service for Return Authorization Number (RMA#) toll free at (877) 276-9872
RMA numbers are valid for 10 days.
✓ Return Form: Complete the return form located on the back of the packing slip. If you did not receive the return form, please CLICK HERE and print the form. Indicate the item(s) being returned and/or the items being exchanged and the reason for it.
✓ Packing: Securely pack the merchandise and enclose the bottom portion of the packing slip with your return.
✓ Shipping: We recommend the use of a reliable shipping company such as UPS, USPS, or any other insured carrier that provides package tracking. We are not liable for any lost returns. You will not be credited for Shipping and Handling. All return shipping charges must be prepaid. We will not accept C.O.D. deliveries. We will credit shipping charges to your account in cases of defective or incorrect merchandise.
Ship Returned Items to:
Check Your E-mail: we will notify you by e-mail when your return has been
processed and the requested action was taken:
What about the shipping costs?
What other important returns/exchanges information should I know?
If you are returning footwear you MUST return the footwear box in the condition you received it. Do not use the footwear box itself for shipping. Please place the footwear box inside another box. If the footwear box is not included in your return shipment, is damaged, taped or otherwise unusable for resale, we reserve the right to charge you $15 to replace the box.